Frequently Asked Questions

WHAT DOES GLACE YAR MEAN?

Debbie’s Grandfather and Great-Uncle owned a catering business, in Chicago, IL. A Swedish immigrant was in their employ to help in preparing their catered dinners. He was looking for olives to garnish a dish and when asked if he wanted the olives that were in the can or ones in the glass jar, he replied in his Swedish accent, the “glace yär”.

WHAT KNOB SIZES ARE AVAILABLE?

The standard knobs sizeis 1-1/2" in both round and square shapes. For custom sizes, please contact us

WHAT PULL SIZES ARE AVAILABLE?

Standard Pull sizes are 1" high by 3" up to 6" long. Please contact us for custom sizes.

CAN I ORDER ITEMS IN COLORS OTHER THAN SHOWN?

Yes. Please contact us for custom sizes.

HOW LONG WILL IT TAKE MY ORDER TO SHIP?

Because your order is made especially for you, the standard lead time is three to four weeks. For larger quantity orders, it will take longer. You will be kept up to date on the status of your order.

DO YOU SEND SAMPLES?

We can mail sample glass pieces to you to determine what glass colors will match your décor for a minimal fee. We do not send a complete knob or pull as a sample.

WHAT IS YOUR RETURN POLICY?

Due to the custom creation of each Glace Yar Stained Glass knob and pull, all sales are final. Returns will only be accepted in the case of "damage in delivery". If the item/s is proven to be defective, please contact us within 30 days of purchase to make arrangements for the item/s repair/replacement. If, under Glace Yar's determination, the item is in fact defective, Glace Yar will replace the item/s at no charge, "there are no refunds". Return postage is the responsibility of the buyer.

DO YOU KEEP ANY KNOBS OR PULLS IN STOCK FOR IMMEDIATE SHIPMENT?

No. Each knob/pull is custom made for you when we receive your order.

HOW DO YOU SHIP YOUR PRODUCTS?

We ship our orders via Priority Mail - USPS. Tracking numbers are emailed to you when your order ships.

HOW DO I CLEAN THE GLASS KNOBS?

Use any commercial window/glass cleaner and a soft cotton cloth as paper towel may scratch the surface. Never use an abrasive powder or cream to clean the surface of your glass hardware as it will scratch the surface.

Glace Yar products are not impervious to extreme use such as being dropped or hit as they are made using glass pieces. Our products are specially coated to withstand everyday normal wear and tear and normal room temperatures.

DO YOU HAVE AN ORDER MINIMUM?

No, you can order one or more knobs.

WHAT KIND OF STAINED GLASS IS USED IN YOUR PRODUCTS?

Cathedral, Opalescent, Glue Chip & Iridescent Glasses. Cathedral glass is one clear color, Opalescent glass is made by adding one or more colors to a milk white base and Glue Chip is a clear single or double rolled stained glass which has a fern or "jack frost" design. Iridescent glass is glass that contains a rainbow-like coloring on its surface, similar to the effect of oil on water.

We also use a custom painted glue chip glass called Van Gogh. Van Gogh Glass is a clear, glue chip glass that is painted on the back with metallic pigment. This creates a gorgeous, individual or multi-color, 3-D effect, accented with a fern-like pattern. The back of the glass is covered with black paint making the glass completely opaque. Van Gogh glass is made in the U.S.A.

HOW DO YOU MATCH THE PRE-DRILLED HOLES IN MY CABINETS?

The stems/ferrules on the back of the pulls are individually measured and mounted and can be placed at any inch or metric "center to center" requirement. You can also send us your old pull to be used as a template, or after removing the pull from your drawer or cabinet, place a piece of paper over both holes and with a sharp instrument, poke into each of the holes for an exact template and send to us.

WHAT CREDIT CARDS DO YOU ACCEPT?

We accept payments through PayPal. You can use a credit card through PayPal without having to set up a PayPal account.

If you have any other questions other than what is shown, please feel free to contact us.